In-Time offer all type of Lacoste watch repairs, battery replacements, servicing & minor repairs. Most Lacoste battery replacements can be completed at your local In-Time branch, whilst you enjoy a free hot drink (in participating stores). Over 50 branches located throughout the UK with over 30 years’ experience in the watch & jewellery repairs business.
A big thank you to Allison of Debenhams Sunderland who handled the repair of my Rotary watch. The pin in the metal strap had snapped and I needed a new link. The watch was sent off to Rotary who were unable to help as the watch was not a new model. Allison found a a similar link which fitted and enabled her to repair my watch. Fantastic customer service. Thank you Allison from a very satisfied customer who would not hesitate to recommend your repair service.
I have twice recently needed to have watch batteries replaced. I used the store in Staines Debenhams, In-Time dept. I was given exceptional service by the branch manager Dwayne Bravo, he couldn’t do enough to help my husband and myself , being 2 pensioners will you make sure he gets some recognition for his help?
I just wanted to write and say that I’ve had excellent service at your branch in Southampton Debenhams. I’ve been there a couple of times and on both occasions the man who works there was really helpful and professional.
Received my bracelet cleaned and repaired. Can I just compliment you on your service and communication. So pleased with the repair and how you arranged everything. Wouldn’t hesitate to contact you again Just had my bracelet refitted to the watch, and I’m chuffed to bits. Thank you so much.
The watch arrived safely this morning. I am delighted with it – it looks brand new! Many thanks to you for all your assistance and to the staff for an excellent job – well done – and will have no hesitation in recommending you all as a unit.
Used the service in Debenhams Newcastle for the first time today 18.11.17 what a first class service from Carol well impressed
Fantastic customer service! I would like to take this opportunity to give you some feedback on the fantastic customer service I received from David at your In-time shop at Tesco Inshes Inverness today, David went above & beyond to mend my watch strap,by actually cutting & shaping 2 extra metal links which would have taken him time & a lot of patience! David is a true gentleman always so cheerful,helpful & very popular with cutomers & staff alike, definitely an asset to your company!!
Just wanted to say how pleasant and helpful Jaz was at merry hill branch
Will definitely recommend.
To whom it may concern,
I just wanted to write in to compliment one of your area managers; Matt Robinson.
I initially had a complaint for the service I received from one of your branches. However this was soon rectified by Matt. The service received by him was nothing short of exemplary, he is a credit to your company. Please pass on my sincere thanks to him.
I had occasion to have batteries replaced on 7 of my watches at your Debenhams counter.
It was an enjoyable experience! The assistant, Raymond, was most helpful and was able to answer all my questions in regard to the different watches involved.
The price including re-sealing was good and having an 18 month guarantee gives me peace of mind knowing that the batteries will have some longevity.
All in all, great service and fair prices.