Watch Repairs, Restoration & Servicing

I would really like to thank Mary in the Basildon (Debenhams) branch. I was a little nervous about having a new Hirsch rubber strap fitted to a new watch in case of any lug marks. She was so careful in fitting the strap and also swapping over the clasps to ensure no marks. very friendly lady as well. Excellent!

To tell you that just received excellent service from David of your Inverness branch regarding repair and replacement bracelets for Casio(2) watches and a Sekonda watch.Now have 3 working watches for less than supposed “accredited” dealer was charging just to look at watches. Will certainly recommend In Time in future .

Hi, over the last few months I’ve used your branch in Debenhams Exeter on two occasions & was served by a gentleman who repaired both watches/batteries. Polite, friendly, helpful & quick service, lovely to someone who takes pride in their work. Please pass on my thanks.

For very good service,and advice, on all things watches I would recommend your Hull Branch to anyone. One of the people working  there has over 40 years experience in the watch industry and, for advice on watch repairs/ values etc, is probably one of the most knowledgeable/ helpful that I have come across.

I have collected my watch today.

A great repair job done.

Thanks for all your help.

Hi, just wanted to say thank you, my necklace arrived this morning and I’m thrilled with it. Thank you for your prompt service and I will not hesitate to recommend you.

Just wanted to let the company know that I am really impressed by the knowledge and helpfulness of Jenny in your Warrington branch. As I passed, I asked whether it was possible to reset the hand on my stopwatch as it was not stopping in the vertical position. Jenny fixed this for me and explained how she did it in case it happened again. I am really grateful and will now use your service for all future repairs and battery replacements/pressure tests.

Hi, I just wanted to let you know the excellent service of your team in Debenhams Staines. I was there on Sunday 19th Aug at 12.30pm (I needed a new battery in a Skagen watch), I didnt get the persons name but he was very well presented, polite and helpful. I was also getting a strap altered around 3 months ago and again the service was excellent. I am a retail consultant and it is always great to see fantastic customer service in action

I recently had my ring resized with yourselves and I would just like to say a massive thank you.

Sending jewellery off in the post can be a worrying experience but I was extremely satisfied with the whole experience, particularly the completion time! I wasn’t expecting to have my ring back until this coming Friday and I received it this morning!

Everyone I spoke to was lovely and the communication and updates through the process was brilliant.

So, thank you to everyone involved.

I would like to thank Mary at your Basildon branch for her help and knowledge in getting my son watch working again. Excellent service. Once again thanks and would definitely recommend.