Watch Repairs, Restoration & Servicing

Just like to thank you and the jeweler ,person at your Preston store. Very courtious and helpfull. Please pass on my thanks . Only a small job but done there and then. Most efficient.

Good evening, I am just writing to thank the staff at the Preston branch of In-Time. I dropped my watch off for a glass repair and to have two hands refitted and I am extremely happy with the prompt and professional service offered there. Not only was the watch repaired in just over a weeks time but the cost of the repair was approximately half of what I had been quoted elsewhere. I will definitely recommend your Preston branch to anyone seeking a prompt, professional and great value for money service.

My repaired beads arrived in the post today and I just wanted to thank you as I’m delighted with them.
The whole experience has been very good, particularly your progress updates, and your service is excellent – thank you.

I just wanted to let you know I visited your shop in Debenhams city centre Manchester today and received excellent customer service from a young lady called Martina.

The service she provided was thorough and unrushed and extremely polite throughout. I was very happy with the repairs she did for me and all in all it was a pleasure to be served by her today.

If you have staff awards I would highly recommend her for one.

Hello, I just wanted to leave some positive feedback regarding a member of staff at your Norwich store. I purchased a watch from Debenhams Norwich, where In Time is located, I went to see a male member of your staff to see about having an extra hole put in my watch strap. The chap was very helpful and friendly, he completed this and also checked my watch was working properly. More often than not in shops I’m served by people who are polite but are uninterested, this chap was bubbly and funny, keen to assist customers, I overheard him serving others too. He was in his 50s in age and wore glasses. Good service goes along way, thank you

Would just like to say I received and witnessed (Coralita) wonderful customer service today in the Oxford street, Debenhams both from Coralita and Francois! Both an absolute credit to your company. I had two Toywatches batteries replaced with re seal and a link put back into the strap on one. Francois was polite, efficient and clearly very skilled he explained everything and completed the repairs in next to no time at all. Will definitely recommend In-Time.

absolutely delighted with repair received wath today very big thank you.

Great service from Paul atHouse of Fraser in Birmingham today. Had 3 new batteries fitted in less than 25 minutes. Bad news that this branch will close when House of Fraser finishes in Birmingham as I have used Paul for approx 11 years. Well done Paul, and I hope you get a new store.

Just wanted to leave feedback of how nice Mary was in Basildon Debenhams store today when changing 2 watch batteries for me. Polite, friendly and helpful. Thank you Mary

Occasionally I use your outlet in Debenhams Cambridge for general watch repairs and would like to give you feedback on one of your employees. Her name is Lyydia and she is an absolute “gem”. She is extremely polite and well mannered and could not be more helpful. She is an absolute credit to your organisation. It is because of her, I intend to continue to use your outlet for any of my watch repairs