21 January 2013
I would like to express my appreciation of the excellent service that I
received at your Leeds Debenhams branch. Your technician, Andy, replaced a
watch battery in my quartz Tag heuer kirium. I had taken the watch to a
reputable jewellers in Leeds the week before, after the battery had expired.
The watch was returned to me with only the chronograph working and the
jewellers had stated that it would require a full service and parts,
including a new circuit board.
After collecting my watch from the jewellers I decided to opt for a second
opinion, as the watch had worked correctly before it stopped. Your
technician showed exceptional honestly and integrity .... He showed me how a screw head had been broken off on the battery holder mechanism and explained that it was a simple task for him to replace the battery and reseal the watch.
It is reassuring to know that there are trusted watch repairers in the
industry and I will gladly recommend your firm's services to my friends and
colleagues in the future. I would be pleased for you to use this as a
testimonial and look forward to dealing with your firm in the future.