Privacy & Security Policy

This Data Protection Policy governs In-Time's processing of all personal data provided to us via the website and other sources. You are asked to please read it carefully.

What if I do not agree with this privacy policy?

If you do not agree to our processing of your data in the manner outlined below, please do not submit any personal data to us.

Who is the controller of the data that you provide to us?

Intime Watch Services Limited and its operating affiliates are registered as data controllers in the United Kingdom for the purposes of the Data Protection Act 1998. We ensure that the data you supply to us is processed fairly and lawfully, with due skill and care and used only for the purposes set out in this policy.

What information is stored? Where will it be accessible from?

The personal information that you provide to us is limited to name & contact information plus details of any services or products provided to you. This information will be used only in accordance with the permissions granted by you at the time of submission. We may also aggregate transaction history for future analysis purposes.
If we transfer your personal information outside the European Economic Area we will take reasonable precautions to ensure your privacy rights continue to be protected as outlined in this Privacy Policy.

In-Time do not store customer payment details.

All payments are taken via the Sagepay payments gateway or Paypal. Personal bank or card payment details are not captured and stored by In-Time Watch Services Limited.

How long will you hold my information for?

In-Time are required by law to hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller.
In-Time will use reasonable endeavours to ensure that your Personal Data is maintained and up to date. However, it is your responsibility to keep us informed of any and all changes to your Personal Data to ensure that it is up to date.

Sending us information over the internet

With the exception of payment details which are not stored by In-Time - information is held on servers hosted by us or our Internet Services Provider. The nature of the internet is such that In-Time cannot guarantee or warrant the security of any information you submit to us via the internet.

How we collect and aggregate information about visitors to our websites

In-Time collect information about the way visitors use this website in order to improve services. In-Time do not use this information in a manner that enables any individual to be identified - it's only use is to assist us to understand our users better and to determine aggregate trends, most popular pages, etc, for all the website's users. We may share this kind of aggregate data with selected third parties to assist with these purposes. We may also undertake marketing profiling to help us identify services which may be of interest to you.


A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server's site.

Cookies are used on our website to track web traffic on an aggregate basis (i.e. no individuals are identified), to track campaigns and to keep session information such as your last search. Most browsers allow you to turn off cookies. However, switching off cookies is likely to restrict your use of our website.

Links to other websites

Please note that clicking on links and banner advertisements and RSS feeds may result in your transfer to another website, where data privacy practices may be different to this privacy policy. It is your responsibility to check other website privacy policies to ensure that you are happy for your personal information to be used in accordance with those third parties privacy policies. We accept no responsibility for and have no control over third party websites, links, adverts or RSS feeds or information that is submitted or collected by third parties.

Changes to our Privacy Policy

Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Map of branches
55 Branches
across the UK
Watch battery replacements
Battery Replacements
Watch repairs
Watch Repairs
Watch straps available online
Quality Watch Straps
Jewellery Repairs
Free repair estimate
In-Time Watch & Jewellery Repairs
In-Time stores within Debenhams

In-Time are experts in watch repairs with over 30 years experience. We are responsible for over 500,000 repairs every year. Our expert technicians and goldsmiths will ensure that your watch or jewellery is returned to it's sparkling former glory. 

In-Time Watch & Jewellery Repairs

Find our handy concessions placed within department stores across 54 locations in the UK. Why not drop in for a chat? Our staff are friendly and knowledgeable. Find your local In-Time here:


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